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  • Proloquo2Go does not respond to touch

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  • Proloquo2Go help overview
  • Proloquo2Go Basics
    • Get help inside Proloquo2Go
    • Find the Options button on your device
    • Search for a button
    • Type using the keyboard
    • Find different forms of a word
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    • Create and manage users
    • Hide or show buttons in the bottom toolbar
  • Edit and organize buttons and folders
    • Add, edit, and delete buttons
      • Add a button
      • Delete buttons
      • Add a photo to a button
      • Add an ExpressivePower™ sound or expression
      • Add to or change a button’s actions
      • Record audio to a button
    • Add and edit folders
      • Make a new folder
      • Link to an existing folder
      • Make a new folder based on an Activity Template
      • Open a folder in a popup
      • Change a folder’s grid size
      • Make a folder use a different or no template
      • Switch a folder to list or grid view
      • Change the folder name or image in the top toolbar
    • Organize buttons in folders
      • Change the order of buttons in a folder
      • Prioritize buttons in a folder
      • Folder Layout Options
  • Adjust Vocabulary and Grammar Settings
    • Gradually introduce core words with Progressive Language
    • Transition to a Crescendo user
    • Change vocabulary levels
    • Configure grammar support popups
    • Edit a template
  • Adjust Proloquo2Go's appearance
    • Change the default grid size
    • Change the color code and page background
    • Change the button spacing
    • Change the message window appearance
  • Adjust speech output
    • Download or delete a voice
    • Change a word’s pronunciation
    • Change which buttons speak when tapped
    • Switch to a different voice
    • Change how a voice sounds
    • Use a different voice for auditory cues
  • Protect, recover, and share vocabulary
    • Hide or show Edit and Options buttons
    • Automatically backup to iCloud
    • Automatically save backups to Dropbox or Google Drive
    • Export and save selected backups to Dropbox or Google Drive
    • Restore a backup in Dropbox, Google Drive, or iCloud
    • Share backups with AirDrop
    • Export and save a backup with iTunes File Sharing
    • Import and restore a backup using iTunes File Sharing
    • Save a backup with Connect to Computer
    • Import and restore a backup with Connect to Computer
    • Share buttons and folders between users
    • Share buttons and folders between devices
    • Delete internal backups
  • Bilingual Use
    • Add a second language to your user
    • Share customizations between languages
  • Customize for alternative access
    • Configure a switch interface for use with Proloquo2Go
    • Choose a scanning mode and pattern
    • Simplify the bottom toolbar
    • Change how Proloquo2Go responds to repeated taps
    • Reduce accidental selections
    • Get auditory cues
    • Move up and down a page without swiping
    • Add Home or Previous buttons to the grid
    • Using Auto-Clear Message
    • Enable or disable grammar support popups when scanning
  • Troubleshooting
    • Accidentally deleted Proloquo2Go
    • Undo changes by restoring an internal backup
    • Damaged vocabulary error
    • “Cannot use pronunciations” error
    • Proloquo2Go does not respond to touch
    • Proloquo2Go doesn’t scroll
    • Proloquo2Go doesn’t speak
    • Gateway purchase not visible on other devices
    • Stuck inside a folder
    • Voice download problems
    • Gaps with Paging or Home/Previous buttons
  • Apple Watch
    • Set up Proloquo2Go on your Apple Watch
    • Edit your Proloquo2Go for Apple Watch vocabulary
    • Speak stored phrases with Proloquo2Go for Apple Watch
    • Build sentences with Proloquo2Go for Apple Watch
    • Use Proloquo2Go for Apple Watch as a switch
    • Troubleshooting: Proloquo2Go for Apple Watch syncing issues

Proloquo2Go does not respond to touch

There are a number of reasons why Proloquo2Go might stop responding to touch.

  1. If there is a Play/Pause button in the top left corner of the screen, scanning has been enabled. Tap and hold this button for two seconds, then lift your finger from the screen. Tap 'OK' in the dialog box to confirm that you want to stop Switch Access.
Blue play button in top of the screen indicating scanning is turned on
Blue play button in top of the screen indicating scanning is turned on
  1. If a hold duration has been set, Proloquo2Go can appear unresponsive. To remove the hold duration, tap and hold the Options* Options icon in the bottom toolbar for at least five seconds, then lift your finger from the screen. Options View should now open.Go to Access Method. Hold down on the - button next to Hold Duration until it goes back to 0.0 seconds.
  2. If you are running a Guided Access session, touch input may be disabled. Triple-click the device's Home button. Enter your Guided Access passcode when prompted. In the Guided Access Options, make sure that Touch is toggled ON.
  3. Your Repeat Delay or Allow Repeat settings may be preventing recently-tapped buttons from responding. To check this, go to Options > Interaction. Scroll down to the Buttons section. Make sure Allow Repeat is toggled ON and Repeat Delay is set to None.

If these suggestions do not solve the problem, please contact our support team for assistance.

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