Troubleshooting
If Choose a Picture or your albums do not appear, Proloquo2Go does not have permission to access your photos. You can fix this by following the steps below:
- Exit Proloquo2Go and go to your Settings app.
- Go to Privacy, then Photos. Make sure Proloquo2Go is set to Read and Write.
Sometimes, when you pick a photo, Choose Photo may only show a black screen. This means the photo is stored in iCloud and not fully downloaded to your device. Proloquo2Go cannot access photos stored in iCloud.
You can set all photos to download to your device in the Settings app.
- Tap the top Apple Account, iCloud, iTunes & App Store section.
- Tap iCloud, then Photos.
- Make sure Download and Keep Originals is checked. Please note that the download process is controlled by Apple’s servers. It can take several days for all photos to finish downloading to the device.
Note that it is possible to have so many photos that they cannot all fit on your device. If this is the case, not all photos will be downloaded even with Downloaded and Keep Originals checked.
Choose a photo from your Dropbox
To add a photo from Dropbox, select Choose a Picture. Then, tap Select from Dropbox. Tap the photo you want to select it. Crop the photo as desired in Choose Photo, then tap Use.
Troubleshooting
If Select from Dropbox does not appear, Proloquo2Go does not have permission to access your Dropbox account. To do this, Dropbox must be toggled ON in Options
> Services.
If you don’t see your photo, go into your Dropbox account and make sure the file is in your Apps/Proloquo2Go folder. This is the only Dropbox folder that Proloquo2Go can access.
Take a photo with your device’s camera
To take a new photo and add it to your button, select Take a Picture. Take a picture using the camera, then choose Retake or Use Photo.
Troubleshooting
If Take a Picture does not appear, Proloquo2Go does not have permission to access your camera. You can fix this by following the steps below:
- Exit Proloquo2Go and go to your Settings app.
- Go to Privacy, then Camera. Toggle Proloquo2Go’s setting to ON.
Copy and paste a photo from another app
You can copy a photo from another app, then paste it onto the button.
To copy an image, tap and hold it until a menu with the options Save Image and Copy appears. Select Copy.
Then, return to Proloquo2Go. In the Picture Options menu for your button, select Paste Picture.