Redownload Proloquo2Go

  • 2 minute read

You can redownload purchased apps for free. You can find instructions in the Redownload an App section of https://support.apple.com/en-us/HT211841

Once Proloquo2Go finishes redownloading, open it and follow the prompts to create a new user. From here, you can try to restore a backup.

If you have accidentally deleted Proloquo2Go, it is likely still possible to recover your customizations.

If you have set Proloquo2Go to automatically save backups to Dropbox or Google Drive, you can restore one of these. 

Otherwise, it may still be possible to restore an automatic iCloud backup.

Restore a backup in Dropbox or Google Drive

If you have been saving backups to Dropbox or Google Drive, the first step is to give Proloquo2Go access to your account again. There are two ways you can do this:

  • If you want Proloquo2Go to upload backups automatically to Dropbox or Google Drive, tap Options* Options icon in the bottom toolbar. Then, tap Backup. Toggle the desired service(s) to ON. Proloquo2Go will prompt you to choose which account to link.
  • If you want access to stored backups but don’t want to automatically upload them, go to Options > Services. Toggle the desired service(s) to ON. Again, Proloquo2Go will prompt you to choose which account to link.
Restore from Backup showing available backups

You can now choose and restore your backup:
 

  1. Go to Options Options icon > Backup.
  2. Tap Restore from Backup.
  3. Tap Show Remote Backups to show backups saved outside of the app.
  4. Find the file you want to restore in the list. You may need to scroll down. When you find it, tap Restore on the right side of its row.
  5. Select the option to restore the backup to the current user.
  6. Wait for Proloquo2Go to finish restoring the backup.

Try to restore an automatic iCloud backup

If you have been running Proloquo2Go 5 or higher and the device is connected to the internet, you may have an automatic iCloud backup saved. Automatic iCloud backup saves the most recent backup from each user on each device linked to your iCloud account.

To look for and restore an automatic iCloud backup:

  1. Go to Options Options icon > Backup.
  2. Tap Restore from Backup.
  3. Tap Show Remote Backups to show backups saved outside of the app.
  4. Find the file you want to restore in the list. You may need to scroll down. When you find the file, tap Restore on the right side of its row.
  5. Select the option to restore the backup to the current user.
  6. Wait for Proloquo2Go to finish restoring the backup.

Restore a backup saved to your computer

If you have been saving backups using iTunes File Sharing or Connect to Computer/WiFi, you can also import and restore these files into Proloquo2Go. Please see the following support articles for instructions:

*On iPhone and iPod touch, you will find the Options button in the Tools popup at the far left of the bottom toolbar

 

You can prevent apps from being deleted. For more information, see https://support.apple.com/en-us/HT201304
 

Previous Next

You might also like

Product page 541x270
Product
Proloquo and Proloquo Coach
Proloquo is a new, groundbreaking AAC app designed for nonspeaking children and adults learning language through AAC.Proloquo Coach equips families and educators with the tools and knowledge needed to support children and students in their journey of learning to communicate using AAC.
7 minute read
Read more
Virtual ISAAC
Event
Virtual ISAAC 2025
ISAAC’s Virtual Event 2025 – “Innovation, Inclusion, and Advocacy in AAC” is a conference that aims to advance the field of Augmentative and Alternative Communication (AAC) by exploring cutting-edge research, technology advancements, and inclusive practices. Through lectures, interactive sessions, panel discussions, and virtual demonstrations, attendees will gain insights into current research, technological innovations, and real-world applications that support individuals who use AAC worldwide.
6 minute read
Read more
202210 AAC Month More to say Blog header
Blog
Nonspeaking people have more to say
For AAC Awareness Month 2025, we are revisiting #MoretoSay, a campaign that challenges assumptions about people who cannot speak. Assumptions that they have no opinions or anything to add to a conversation. Pam Harris, an AAC expert and Josh’s mom, found that her son had more to say.
2 minute read
Read more