Moving from an App Store Subscription to a License

  • 1 minute read

In addition to purchasing AssistiveWare Proloquo on the App Store, you can acquire a license directly from AssistiveWare.

If you’re moving from an App Store subscription to a license, please follow the steps below to ensure you don’t lose any changes and progress you’ve made and avoid being charged twice.

1. First, make sure you cancel your current App Store subscription's auto-renewal. Your Proloquo will keep on working until the end of your current subscription cycle or trial.

We advise you to use up your App Store subscription or trial until it ends. This will allow you to keep:

  • Your setup including all the changes you made in Proloquo.
  • The progress you have in Proloquo Coach.
  • The people you've invited to your team.

Once your subscription ends, you’ll be logged out of Proloquo automatically.

2. Opening Proloquo, you should now see the introduction screen prompting you to re-subscribe. Tap on ‘Log in or Restore Purchases’. Log in using your AssistiveWare Account (the one you used to purchase your new license with).

Log in
Log in using your AssistiveWare Account

3. Select the AAC user you had used or created previously (you will see an indication that the subscription for that user has expired) to ensure you don’t lose any changes and progress you’ve made. Having selected the user, just click “Next.”

Your AssistiveWare license is now active, and your AAC user is associated with your new license.

Select the AAC user you created before
Select the AAC user you created before

Note: If you do not get the option to choose the expired AAC user, please verify that the email address you used for your AssistiveWare Account is the same email address you used for your subscription. If you still don’t see this screen, please contact support@assistiveware.com.

Previous Next

You might also like

Two children laying on the ground looking at an iPad. They are laying on a carpet with a plant to their left. On the right there are many chalkboard like sketches coming from the iPad
Product
Proloquo and Proloquo Coach
Proloquo is a new, groundbreaking AAC app designed for nonspeaking children and adults learning language through AAC. Proloquo Coach equips families and educators with the tools and knowledge needed to support children and students in their journey of learning to communicate using AAC.
5 minute read
Read more
Spotlight on iPad and iPhone with Proloquo and Proloquo Coach with an orange background. The iPad and iPhone are supported by someone with a headset, folder, search, clock, calendar, and message symbol
Blog
Introducing Proloquo and Proloquo Coach - the next generation of AAC
In 2009 AssistiveWare set out to democratize access to Augmentative and Alternative Communication (AAC). We introduced Proloquo2Go - the first affordable AAC solution available on a consumer device. Today we are taking the next step: Bringing successful communication within reach of families by introducing Proloquo and Proloquo Coach.
5 minute read
Read more
2023 Collaboration series Problem solving Blog header
AAC article
Problem-solving in AAC teams
AAC works best with a supportive team around the AAC user. But sometimes, members of an AAC team don’t agree. We share the most common reasons AAC teams aren’t on the same page and solutions to work collaboratively. This article is part of AssistiveWare’s team collaboration series, focusing on how all members of the AAC team can work together.
8 minute read
Read more