Are you new to Proloquo2Go? Start here.

If you are new to Augmentative and Alternative Communication (AAC) or just new to Proloquo2Go, you are likely feeling anxious and slightly overwhelmed. I still remember when my son’s first device was delivered and how I held my breath opening the box knowing how important this new journey was going to be for him, me and our family.

First, please know you aren’t alone. We’ve got your back. You can ask any question and I promise you, we will do whatever we can to help. You can reach our support team 7 days a week at


Where to begin

Here’s a little (ok, not so little) basic information to get you started:

number 1

1. Select your vocabulary

Proloquo2Go comes with the Crescendo vocabulary and its 3 levels. Using a Crescendo vocabulary significantly limits the need to do a lot of customizing. The Crescendo core vocabularies are designed to provide quick access to core words, those words that make up most of what we all say, right from the Home folder. Learn why core words are important and powerful for AAC.

We strongly recommend beginning with the Intermediate Core level. Choose a grid size large enough to fit many buttons on the screen, but small enough that the user can still see and touch the buttons. For many users without fine motor or visual impairments, 7x11 is a good starting size. Read the considerations for choosing the grid size.

To make sure the user’s language skills grow and the user doesn’t become stuck at the same vocabulary, we recommend choosing the largest grid size they can use. Hide the buttons that the user is not yet ready for, and gradually reveal them as user skills grow. Use our Progressive Language feature to quickly and systematically hide and reveal buttons in a developmental order.

number 2

2. Personalize the vocabulary

Now that you have optimized the core word vocabulary for your user, use the Environmental Inventory to help guide you to personalize the fringe vocabulary. Fringe vocabulary are those words that are needed to make a message more specific and personal, like family names, favorite places, foods, etc.

number 3

3. Save a backup file

Proloquo2Go makes internal backups automatically every day the app is in use. If you are running Proloquo2Go 5, you can set Proloquo2Go to automatically save the most recent backup from each user to iCloud, Google Drive or Dropbox. Note that iCloud only stores one backup from each user at a time, and it is replaced daily. It is worth manually saving a backup using another service every time you make major changes to be sure your customizations stay safe. Learn more about saving a backup.

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4. Model, model, model

For a long time, we provided users - especially those who are young or with cognitive and physical challenges - with only a few options. They quickly became uninterested and we thought it was because it was too hard. Sometimes, we tried to make it even simpler before everyone just gave up.

Now, we know better. We know that to teach someone to use the AAC system, we MUST use the system, too. This is called modeling. Learn more about what modeling is and how to do it.

learn more

Learn more through our support materials

We have tons of free resource materials available that will help make your journey a little easier!

These videos are a great place to start:

Other helpful e-Learning videos, printable PDF tutorials and documents can be found on our website. Are you using a previous version of Proloquo2Go? Check out our resources archive.

Make sure to also check out our blog, with many useful content such as 14 creative activity ideas to build language and meaningful communication and the Do's and Don'ts of AAC.

Wondering where a particular word is? Our Search feature can help you to quickly locate words. It has been designed with a clinical perspective; not only will you see the path to the button you’re looking for, Proloquo2Go will also guide you through the path step-by-step. If the searched button is located in your Storage, it will automatically be added to the user’s vocabulary. Learn more about Search.

Looking for help figuring out how to actually use Proloquo2Go day to day? Check out the AssistiveWare Core Word Classroom for tons of free AAC implemenation resources.

extra help

Check out these great AAC resources

Here are a couple great resources to get you started adding to your basic knowledge and understanding:

  • PraacticalAAC
    Use their powerful search engine with key words like model, beyond requesting, core words, etc.
  • The Communication Training Series
    These free webinars features Erin Sheldon, Caroline Musselwhite, Mary-Louise Bertram, and Maureen Nevers. Together they are presenting a year's worth of weekly one-hour webinars, and cover:
    - AAC best practices such as core word vocabulary
    - Aided language stimulation
    - Early literacy activities such as shared reading and writing

We hope this information helps getting you started. Please let us know if you have any questions. We are always happy to help. And sign-up for our monthly newsletter to stay informed about product updates and other useful information.

Join our community


Share with peers

You may also be interested in joining one of our active closed Facebook groups to share ideas about what works and doesn't and access new resources. We have a Facebook group for parents and one for professionals.

And again, welcome to the AssistiveWare community!

~ Pam Harris

Pam brings more than two decades of experience as mother, caregiver and advocate for her adult son with significant disabilities, including complex communication challenges. Pam is a member of both the Support and Marketing Teams, and monitors our social media communities.

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Comments on
"Are you new to Proloquo2Go? Start here."

Anita Griffioen's picture

Thank you so much

Kellee ❤'s picture

What is the next closset application for communication that is good for the mini Ipad . I am very low-income and cannot afford the Proloquo2go. Are there any companies who donate this Communication system, or is a generic to it that is less expensivejQuery183024227347760229967_1480710159468


anne's picture

Hi Jodi - Proloquo2Go is available at a 50% discount right now for Autism Acceptance Month. Please see:

In addition, please know that a number of people have gotten Proloquo2Go approved by health insurance and other agencies. We have also heard that some insurers now actually require an evaluation with Proloquo2Go even before they are considering funding a traditional dedicated device. So the number of people getting the software or the device and software funded is growing.

The best approach is to contact the case worker of the health care provider or agency. The fact that Proloquo2Go costs a fraction of what comparable devices cost is a good factor when discussing it with schools, insurance, and other funding agents. We have worked hard to make it as affordable as possible.

Greg Dowling's picture

Hi My mother has had a stroke with expressive aphasia, she is also suffering from Huntington chorea type movements
although she doesn't have Huntingtons. She is able to write on a paper pad with a pen, but the legibility is tough, My
question is there a trial version of this program available to see if it is something she might be able to use an iPad to
communicate with. I would be more than happy to pay full price if I knew this program would work for her situation.
Thanks for Your Time Greg

Pam's picture

Hello Greg,

Currently AssistiveWare does not offer a trial version of Proloquo2Go. However, we fully understand the benefit of using Proloquo2Go before purchasing to make sure it is an appropriate communication solution.

I personally responded to you via email with additional information and resources.

AssistiveWare Support

Lauren Goldzweig's picture

I started a new profile for my student. All the icons seem to be on page 2 of the profile....and nothing on page 1. So every time he presses the "home" goes to the blank screen....then he has to swipe over to screen 2. Is there a way I can move everything on to screen 1 of the profilejQuery18306150576409982247_1506265625859 Thanks so much!!

Pam's picture

Hello Lauren,

When you "started a new Grade K profile for him" did you Add a new user (Options > User) and select a Crescendo Intermediate (recommended) vocabulary?

From your description, someone moved the buttons in Edit mode to below the blue line.

Please email our Support team with the answer to the first question. Then also, let us know what version of Proloquo2Go your student is using.

You can reach our Support team at



LizGo's picture

Proloquo2Go recommended to us for my autistic 4 yr old grandson. I would love to purchase it for him but have concerns. I assume you can't just buy it and hand it to the child; that the parents will have to learn it and supervise? Correct? How difficult for patents to learn? We live 3k miles away so not able to help.

Pam's picture

Hello - You're right in that we can't just hand a child an Augmentative and Alternative Communication (AAC) system and expect them to know how to use it. The adults and others in the child's environment need to use the communication system, too - to model how to use it.

Proloquo2Go's Crescendo vocabulary actually requires little customization and we offer a comprehensive collection of free online resources including an e-Learning video series to help learn the ins and outs of the app.

Plus, we would be happy to help guide our customers to additional resources to meet their specific needs. Our Support team can be reached 7 days a week at

We also have a closed Facebook group for parents of Proloquo2Go (and Proloquo4Text) users. It's an active, warm and welcoming group that shares support and resources.

So, while your grandson's parents will have new things to learn, there is an entire community dedicated to helping them so your grandson can be successful.

Hope this is helpful!



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