Anonymous data collection in AssistiveWare apps

14 minute read | September 26, 2022

At AssistiveWare we take the privacy of our users very seriously and we aim to be extremely transparent about the measures we’ve put in place to protect it.

If you’d like to explore in detail how we treat data and privacy, please

In this document, we provide a jargon-free explanation of what data we currently collect in Proloquo2Go, Proloquo4Text, simPODD, Proloquo and Proloquo Coach. Our other apps (Pictello, Keeble, Keedogo, Keedogo Plus, and Wrise) do not collect any usage data.

This overview may change over time as our projects evolve. Any changes will be reflected and explained here.

Notably - all data referred below is collected anonymously (without information that can be used to identify you personally) to guarantee user privacy.

Data collected in Proloquo2Go

Anonymous data collected for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)		 Country, region, device, OS and app version, vocabulary configuration, accessibility features, duration. Keep track of total active users, retention, typical configurations, and accessibility needs. This helps us understand user needs and spot potential issues. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Create user
(anonymous)		 New user created or restored from backup Keep track of how often new users are created and backups are used
Consent for collection of product improvement data
(anonymous)		 Consent status Keep track of patterns in changes in consent status


Anonymous data collected for product improvement (consent-based)

Information What is collected Why we collect this data What is NOT collected
Language use
(anonymous, English only)		 The number of different words spoken in a week. The total number of words spoken in a week. The number of times words from a list of 120 core words are spoken in a week. Develop ways to measure progress in language development and communication. Identify ways we can improve products for better language and communication outcomes. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Call use
(anonymous)		 The number of calls made in a week. The number of words spoken on calls in a week. Keep track of the awareness and utility of this new feature
Word use
(anonymous, English only)		 Whether a word from a standard list of common words was spoken at least once in a week. A standard list is used to avoid capturing personal names and places. To avoid capturing the context in which words are used data is not collected on a daily but weekly basis.
Only temporarily collected for research purposes.		 Get insight into which words are important for AAC users. Used to improve products for better language and communication outcomes.


Data collected in Proloquo4Text

Anonymous data collected for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)		 Country, region, device, OS and app version, language configuration, accessibility features, duration. Keep track of total active users, retention, typical configurations, and accessibility needs. This helps us understand user needs and spot potential issues. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Create user
(anonymous)		 New user created or restored from backup Keep track of how often new users are created and backups are used
Consent for collection of product improvement data
(anonymous)		 Consent status Keep track of patterns in changes in consent status


Anonymous data collected for product improvement (consent-based)

Information What is collected Why we collect this data What is NOT collected
Language use
(anonymous, English only)		 The number of different words spoken in a week. The total number of words spoken in a week. The number of times words from a list of 120 core words are spoken in a week. Develop ways to measure progress in language development and communication. Identify ways we can improve products for better language and communication outcomes. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Call use
(anonymous)		 The number of calls made in a week. The number of words spoken on calls in a week. Keep track of the awareness and utility of this new feature
Word use
(anonymous, English only)		 Whether a word from a standard list of common words was spoken at least once in a week. A standard list is used to avoid capturing personal names and places. To avoid capturing the context in which words are used data is not collected on a daily but weekly basis.
Only temporarily collected for research purposes.		 Get insight into which words are important for AAC users. Used to improve products for better language and communication outcomes.


Data collected in simPODD

Anonymous data collected for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)		 Country, region, device, OS and app version, page set configuration, duration. Keep track of total active users, retention and typical configurations. This helps us understand user needs and spot potential issues. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Subscription
(anonymous)		 Signups, trials and plans Keep track of patterns in trials and subscriptions for business purposes
Basic use
(anonymous)		 What page sets and books are created. How often are they edited. User’s satisfaction with the app. Keep track of basic use patterns identify possible issues.


Data collected in Proloquo

Data collected anonymously for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)		 Country, region, device, OS and app version, vocabulary configuration, accessibility features, duration.

Keep track of total active users, retention, typical configurations, and accessibility needs. This helps us understand user needs and spot potential issues.

This data collection does not contain any:

  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Onboarding
(anonymous)

Setting up the system

Keep track of possible problems during configuration
Subscription
(anonymous)

Signups, trails and plans

Keep track of patterns in trials and subscriptions for business purposes
Consent for collection of product improvement data
(anonymous)		 Consent status Keep track of patterns in changes in consent status


Data collected anonymously for product improvement (consent-based)

Information What is collected Why we collect this data What is NOT collected
Language use
(anonymous, English only)

The number of different words spoken in a week. The total number of words spoken in a week. The number of times words from a list of 120 core words are spoken in a week.

Develop ways to measure progress in language development and communication. Identify ways we can improve products for better language and communication outcomes.

 This data collection does not contain any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Word use
(anonymous, English only)		 Whether a word from a standard list of common words was spoken at least once in a week. A standard list is used to avoid capturing personal names and places. To avoid capturing the context in which words are used data is not collected on a daily but weekly basis. Only temporarily collected for research purposes. Get insight into which words are important for AAC users. Used to improve products for better language and communication outcomes.
Product tour
(anonymous)

Whether product tours are completed and how long people take

To see if the product tours are effective
Personalization
(anonymous)

How often and how many changes users make to the vocabulary, the settings or the team

To see how these features are used
backup
(anonymous)

How often are backups made and restored

To see how much these features are used


Data collected in Proloquo Coach

Data collected anonymously for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)

Country, region, device, OS and app version, configuration, accessibility features, duration.

Keep track of total active users, retention, typical configurations, and accessibility needs. This helps us understand user needs and spot potential issues.

This data collection does not contain any:

  • Personal identifiable information
  • User data
Onboarding
(anonymous)

Setting up the system

Keep track of possible problems during sign-in
Consent for collection of product improvement data
(anonymous)		 Consent status Keep track of patterns in changes in consent status


Anonymous data collected for product improvement (consent-based)

Information What is collected Why we collect this data What is NOT collected
Progress
(anonymous)

What articles have been read and how much time they take

Get insight into the progress through the Proloquo Coach articles and identify possible bottlenecks

This data collection does not contain any:

  • Personal identifiable information
  • User data

Interaction (anonymous)

Rating, commenting, sharing of articles, viewing of activity, starting chats, etc.

Get insight into how users interact with the app and what features are used