Anonymous data collection in AssistiveWare apps

8 minute read

At AssistiveWare we take the privacy of our users very seriously and we aim to be extremely transparent about the measures we’ve put in place to protect it.

If you’d like to explore in detail how we treat data and privacy, please

In this document, we provide a jargon-free explanation of what data we currently collect in Proloquo2Go, Proloquo4Text, and simPODD.

This overview may change over time as our projects evolve. Any changes will be reflected and explained here.

Notably - all data referred below is collected anonymously (without information that can be used to identify you personally) to guarantee user privacy.

Data collected in Proloquo2Go

Anonymous data collected for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)		 Country, region, device, OS and app version, vocabulary configuration, accessibility features, duration. Keep track of total active users, retention, typical configurations, and accessibility needs. This helps us understand user needs and spot potential issues. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Create user
(anonymous)		 New user created or restored from backup Keep track of how often new users are created and backups are used
Consent for collection of product improvement data
(anonymous)		 Consent status Keep track of patterns in changes in consent status


Anonymous data collected for product improvement (consent-based)

Information What is collected Why we collect this data What is NOT collected
Language use
(anonymous, English only)		 The number of different words spoken in a week. The total number of words spoken in a week. The number of times words from a list of 120 core words are spoken in a week. Develop ways to measure progress in language development and communication. Identify ways we can improve products for better language and communication outcomes. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Call use
(anonymous)		 The number of calls made in a week. The number of words spoken on calls in a week. Keep track of the awareness and utility of this new feature
Word use
(anonymous, English only)		 Whether a word from a standard list of common words was spoken at least once in a week. A standard list is used to avoid capturing personal names and places. To avoid capturing the context in which words are used data is not collected on a daily but weekly basis.
Only temporarily collected for research purposes.		 Get insight into which words are important for AAC users. Used to improve products for better language and communication outcomes.


Data collected in Proloquo4Text

Anonymous data collected for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)		 Country, region, device, OS and app version, language configuration, accessibility features, duration. Keep track of total active users, retention, typical configurations, and accessibility needs. This helps us understand user needs and spot potential issues. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Create user
(anonymous)		 New user created or restored from backup Keep track of how often new users are created and backups are used
Consent for collection of product improvement data
(anonymous)		 Consent status Keep track of patterns in changes in consent status


Anonymous data collected for product improvement (consent-based)

Information What is collected Why we collect this data What is NOT collected
Language use
(anonymous, English only)		 The number of different words spoken in a week. The total number of words spoken in a week. The number of times words from a list of 120 core words are spoken in a week. Develop ways to measure progress in language development and communication. Identify ways we can improve products for better language and communication outcomes. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Call use
(anonymous)		 The number of calls made in a week. The number of words spoken on calls in a week. Keep track of the awareness and utility of this new feature
Word use
(anonymous, English only)		 Whether a word from a standard list of common words was spoken at least once in a week. A standard list is used to avoid capturing personal names and places. To avoid capturing the context in which words are used data is not collected on a daily but weekly basis.
Only temporarily collected for research purposes.		 Get insight into which words are important for AAC users. Used to improve products for better language and communication outcomes.


Data collected in simPODD

Anonymous data collected for operational purposes

Information What is collected Why we collect this data What is NOT collected
Sessions
(anonymous)		 Country, region, device, OS and app version, page set configuration, duration. Keep track of total active users, retention and typical configurations. This helps us understand user needs and spot potential issues. We do not collect any:
  • Personal identifiable information
  • User data
  • Information that would reveal what a user spoke about and when
Subscription
(anonymous)		 Signups, trials and plans Keep track of patterns in trials and subscriptions for business purposes
Basic use
(anonymous)		 What page sets and books are created. How often are they edited. User’s satisfaction with the app. Keep track of basic use patterns identify possible issues.