We are not just a worldwide market leader in apps for people who cannot speak. Our users are at the heart of what we do. Many of them are autistic, have cerebral palsy, Down syndrome and/or fine motor, vision or cognitive challenges. We are proud to collaborate with them and their families, teachers, and therapists to ensure our products best serve their needs.
We are a small but diverse family—we are over 40 people representing 17 nationalities and we’re spread around the world. Our business challenges are unique and in order to keep innovating, we need people with different perspectives to join us—people like you. So no matter where you’re from, who you love, what you believe in, or what disability you live with, we welcome you to be your true self at AssistiveWare.
Who are we looking for?
We are looking for an Independent Contractor for our Support team who is passionate about changing the world and has the experience and expertise to contribute to our mission.
Providing quick and caring customer support is key to helping our users be successful.
We are looking for someone in one of the North or South American timezones, from the AAC community. You don’t need to be an expert in the field - perhaps you’re a carer for someone who uses AAC - but you do need to be passionate about making the world a better place by helping people on their AAC journey.
What you’ll do
As a Support Specialist you will be part of AssistiveWare’s most critical team. Our Support team is there and available for our customers seven days a week. We take pride in how we listen to our users and help them with technical and AAC implementation questions. We celebrate our users’ successes with them in our Facebook groups and our in-app support.
You are good at listening and great at troubleshooting technical problems. You will help users with anything from pre-purchase questions to technical issues to advice on AAC implementation. You will also become co-moderator on one or more of our Facebook groups.
You will collaborate with support team colleagues from around the world but also regularly interact with product managers, AAC specialists, and others.
- Provide customer support through email, in-app messenger and social media
- Contribute to community management on our Facebook pages and groups
- Contribute to support and training material for our apps
- Contribution in different non-support related projects
What do we ask?
- Good communicator and good listener, who knows how to ask the right questions and wants to help others
- Approachable, friendly, and flexible
- Independent, but also likes to work in a team and share knowledge
- Fluent in written English with excellent real-time communication skills. Spanish is a plus.
- Tech-savvy (iOS) and active on social media
- Understanding of and willingness to learn even more about AAC best practice - knowledge about Proloquo, Proloquo2Go, Proloquo4Text, and simPODD are a plus
What we offer
- A freelance independent contract to work around 20 hours a week (ideally spread over six days a week, in the afternoons and evenings, depending on your timezone, including occasional coverage during weekends)
- An interesting and multifaceted job where your personal input is appreciated and expected
- Working from home
- Being part of a close, considerate and motivated team spread-out across 5 timezones
Interested?
To apply please fill the vacancy application form below.
Feel free to reach out to work@assistiveware.com—we’re always happy to help!