Why can't I use my switch with Proloquo2Go?

If you are having difficulty with switch scanning in Proloquo2Go, please check the following:

  1. If you are using a Bluetooth switch, make sure it is paired with the device. To check this, go into the device's Settings app, then tap Bluetooth. The switch interface should be listed under My Devices, with the status Connected. For help troubleshooting issues with connecting Bluetooth accessories, please see https://support.apple.com/en-us/HT201205.
  2. In the top left corner of the screen, do you see a Pause/Play button? If so, try tapping that button to begin scanning.
  3. Are you using iOS Switch Control or Proloquo2Go's Switch Access? If you set up the switch in the Settings app, you are using iOS Switch Control. To use Proloquo2Go's Switch Access, go to Options (gear button) > Access Method. Toggle Scanning to ON/green, then set up the desired settings in Configuration. You can find detailed information about configuring scanning in the Access Method - Switch Access section of the Proloquo2Go manual.

    Note that using both iOS Switch Control and Proloquo2Go's Switch Access simultaneously is not recommended. If you want to use iOS Switch Control with other apps, you can set up an accessibility shortcut. To do this, go into the Settings app. Tap General, then Accessibility. Scroll to the bottom of the list and tap Accessibility Shortcut. Select Switch Control. You can now quickly enable or disable Switch Control by triple-clicking the device's Home button.
  4. If you are using Switch Access in Proloquo2Go, make sure that you have provided Proloquo2Go with the keystroke that the switch sends. To find the keystroke, go into the Notes app. Tap inside the text field, then hit the switch. You should see a character in the text field. This is the keystroke you need to give Proloquo2Go.

    Next, open Proloquo2Go and go to Options > Access Method. Under Scanning, tap Configuration. Under Switch, tap External. Select the correct keystroke. Close Options, then tap the Play button to start scanning.

If these suggestions do not solve the problem, please email us at support@assistiveware.com for further assistance. So that we can most efficiently assist you, please provide us with a description of your problem and the configuration you are using (e.g. automatic or step scanning, linear or row/column scanning, whether or not you are using auditory scanning) and the name of the switch interface.

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