Purchasing some of our apps on an older device

AssistiveWare Announcement

Updated 6 October 2017

It was recently brought to our attention that it is not possible to purchase several of our apps on pre-2012 iPhones, pre-2015 iPod touches and pre-2013 iPads.* If you try to purchase Proloquo2Go, Proloquo4Text, Keeble, Keedogo or Keedogo Plus on one of these old devices, a message appears asking you to upgrade your device to iOS 10 or iOS 11. This is not possible on these devices because the last version of iOS compatible with these devices is iOS 9.3.5.

Note that the issue only affects new purchases of our apps on older devices. If you already own our apps, you can always redownload the last compatible version on any of your devices, including older devices.

In the past, you could purchase an app through your computer's iTunes and then re-download the app on older devices. This issue is surfacing now, however, because of the release of iTunes 12.7 in September 2017. This release removed the App Store, making it no longer possible to re-download apps on older devices.

When we decided to drop support for older versions of iOS, we did it with our users in mind. We thought that this focus would help us innovate and adapt to the latest iOS technologies, and provide a better user experience with powerful new functionalities. We never expected that the App Store would be removed from iTunes. Had we known, we could have made different choices. 

It was never our intention to prevent users with older devices from purchasing our apps. We are well aware of the fact that not everyone can afford the latest iPad and that some people are still using these models.

The only workarounds we currently know are:

  • Option 1: If you own another iOS device running iOS 10 or iOS 11, you can purchase the app on that device and then redownload the app on the older device using the same Apple ID.
  • Option 2: If you have a computer running iTunes 12.7 or later you can take the following approach: On the App Store on your older device gift yourself the app. In the gift email, you will find a redeem code. You can redeem this code in iTunes on a Mac or Windows computer using the same Apple ID you are using on your older devices. Next, you can redownload the last compatible version of the app on the App Store on the older device. 
  • Option 3: If you have a computer running an older version of iTunes (older than version 12.7) you can purchase the app on a computer and then redownload the app on the older iPad using the same Apple ID.

Do you have any questions? Please contact our AssistiveWare Support team at support@assistiveware.com.

* This includes any iPhone model older than iPhone 5, any iPod touch model older than the 6th generation, any iPad model older than the 4th generation and any first-generation iPad mini.



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