Ghostreader Plus Trial has taken over my Mac (El Capitan)

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steve goldsmith
lynxsg's picture
Ghostreader Plus Trial has taken over my Mac (El Capitan)

Even though I have purchased Ghostreader 1 and Ghotreader 2.0, any attempt to have Ghostreader read anything on my mac, results in this response:

"This is a trial version of Ghostreader." And, that's as far as it goes. Frustrating.

lynxsg

Anne Verhulp
anne's picture
Hi Steve,

Hi Steve,

Do you still have GhostReader 1.x and/or the GhostReader Plus trial installed? There could be a conflict between the two. Could you please remove GhostReader 1.x and any GhostReader 2 trials completely by dragging them to your trash and emptying your trash?

Please also know that the GhostReader 2 trial does not become a permanent version once you purchase the software: the trial and the permanent version are two separate downloads. This is the only way we can offer a trial, as Apple does not allow time-limited trials within the App Store. Once you have deleted the GhostReader 2 trial, please go to the App Store to download your purchased version. Do make sure you are logged into the iTunes account that was used to purchase the app.

Hope this helps! If not, please email support@assistiveware.com and we'll continue to troubleshoot.

Best wishes,

Anne

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